Overview
Airwise uses information submitted through this website to respond to HVAC inquiries, coordinate service discussions, and operate our business. This policy explains the types of information we may receive and how we use it.
Information We Collect
When you contact us, we may receive your name, email address, phone number, project address or service area, project details, photos or files you choose to share, and other information included in your message.
Our hosting provider may also process basic technical information such as IP address, browser type, device information, referring page, and access logs for security, troubleshooting, and site operation.
How We Use Information
We use information to answer inquiries, discuss possible services, prepare estimates, coordinate appointments, manage client communications, improve the website, and protect against misuse or security issues.
Sharing
We do not sell personal information. We may share relevant project information with employees, subcontractors, licensed trade partners, insurers, building management, or service providers when needed to evaluate or perform requested work.
Retention
We keep inquiry and project information for as long as needed for business, legal, insurance, and recordkeeping purposes. You may contact us to request an update or deletion of information where applicable.
Security
We use reasonable administrative and technical measures to protect information. No website or email communication can be guaranteed to be completely secure.
Contact
For privacy questions, contact us at office@airwise.nybasel.com.